Privacy Policy

1. Overview

This Privacy Policy explains how RIC Development Botswana collects, uses, stores and protects personal information when you visit the Sarona City website, submit an enquiry, request property information or arrange a site visit.

In this policy, “we”, “us” and “our” refer to RIC Development Botswana in connection with the Sarona City development and website.

2. Information we collect

When you submit an enquiry, we may collect:

• Your full name
• Email address and telephone number
• The type of enquiry you submit
• Your preferred development and property type
• Your preferred site-visit date and time
• The message or information you provide
• Your consent to be contacted

For website security, enquiry administration and technical diagnostics, we may also record:

• IP address
• Browser and device user-agent information
• Referring webpage
• Date and time of submission
• Session and security information

3. How we use your information

We use personal information to:

• Respond to enquiries and information requests
• Arrange and manage Sarona City site visits
• Provide pricing, availability and property information
• Follow up on investment or property interests
• Maintain records of customer enquiries
• Prevent spam, fraud and misuse of the website
• Protect and troubleshoot our website and systems
• Meet applicable legal and regulatory obligations

We do not use enquiry information for unrelated purposes without an appropriate lawful basis.

4. Lawful basis for processing

Depending on the circumstances, we process personal information because:

• You have consented to us responding to your enquiry
• Processing is necessary to take steps you request before entering into a property transaction
• We have a legitimate interest in managing enquiries and protecting our website
• Processing is required to comply with applicable law

You may withdraw consent for future communication by contacting us. Withdrawal does not affect processing that occurred lawfully before the withdrawal.

5. When information may be shared

Access to enquiry information is limited to authorised RIC Development Botswana personnel and service providers who require it to perform their duties.

We may share limited information with:

• Authorised Sarona City sales and administrative personnel
• Website hosting and technical service providers
• Professional advisers where reasonably necessary
• Regulators, law-enforcement bodies or courts where disclosure is legally required

We do not sell personal information submitted through the Sarona City enquiry form.

Some technical service providers may process information outside Botswana. Where this occurs, we take reasonable steps to ensure appropriate contractual and security protections are applied.

6. Cookies and session information

The website uses a strictly necessary session cookie named __Host-ECOCITY_SESSION. It supports security functions, form protection and temporary session information.

The session cookie is configured with Secure, HttpOnly and SameSite protections. It expires when the browser session ends and is not used for third-party advertising.

More information will be available in our Cookie Policy .

7. How we protect information

We apply reasonable administrative and technical safeguards designed to protect information against unauthorised access, loss, alteration, disclosure and misuse. These safeguards include:

• Encrypted HTTPS connections
• Hardened session cookies
• Cross-site request forgery protection
• Input validation and prepared database statements
• Restricted administrative access
• Security headers and browser protection policies
• Spam prevention and submission rate controls

No internet-based system can guarantee absolute security, but we continually work to reduce foreseeable risks.

8. How long we retain information

Personal information is retained only for as long as reasonably necessary to manage the enquiry, maintain appropriate business records, resolve disputes and meet legal or regulatory requirements.

Information that is no longer required should be securely deleted, anonymised or archived subject to applicable retention obligations.

9. Your privacy rights

Subject to applicable Botswana law, you may request:

• Confirmation that we process your information
• Access to personal information held about you
• Correction of inaccurate or incomplete information
• Deletion where retention is no longer justified
• Restriction of certain processing activities
• Withdrawal of consent for future communication
• Information about how your personal data is used

We may need to verify your identity before completing a request. Some requests may be limited where information must be retained by law or for legitimate legal purposes.

10. External services and links

The website may provide links to external services, including WhatsApp and map services. Those providers operate under their own privacy terms. We recommend reviewing their policies before supplying information through their platforms.

11. Changes to this policy

We may update this Privacy Policy when our services, website functionality or legal obligations change. The latest version will be published on this page with its effective date.

12. Contact us

To ask a privacy question or exercise your rights, contact: